Please read these Terms and Conditions carefully before placing your order. These terms form a legally binding agreement between you and us, and you agree to be bound by them when making a purchase from our website.

 

1. Application

1.1 These Terms and Conditions apply to the purchase of goods by you (the “Customer” or “you”) from Divine Fusion Nutrition Ltd, registered in England and Wales.

1.2 Our company details are as follows:

Business Name: Divine Fusion Nutrition Ltd

Registered Address: Unit 149282, PO Box 7169, Poole, BH15 9EL

Email: info@divinefusionnutrition.com

Website: www.divinefusionnutrition.com

1.3 By ordering any of our products, you agree to be bound by these Terms and Conditions. If you do not agree, please do not place an order.

 

2. Definitions

Consumer – A person acting for purposes which are wholly or mainly outside their trade, business, craft or profession.

Contract – A legally binding agreement between you and Divine Fusion Nutrition Ltd.

Goods – The products listed on our website that you purchase, including protein wellness smoothie powders, collagen supplements, and any other nutrition goods offered.

Order – The Customer’s request to purchase Goods through our website.

Subscription – An optional recurring purchase agreement, offering a 15% discount, cancellable at any time.

Delivery Location – The address provided by you at checkout.

Durable Medium – A method of communication that enables information to be stored and reproduced (e.g., email).

 

3. Ordering

3.1 Orders can be placed via our website following the checkout process.

3.2 All Orders are subject to availability and confirmation by email.

3.3 Submitting an order does not guarantee acceptance. We reserve the right to decline or cancel any order.

3.4 For subscription products, you may cancel at any time through your account dashboard or by emailing us.

 

4. Price and Payment

4.1 All prices listed on our website include VAT (where applicable) and are in GBP (£), unless otherwise stated.

4.2 Payment must be made in full at the time of ordering using a valid debit or credit card.

4.3 Additional charges may apply for delivery outside the UK. These will be clearly indicated during checkout.

 

5. Subscriptions

5.1 Subscriptions offer a 15% discount on eligible products.

5.2 By subscribing, you authorize recurring payments until cancellation.

5.3 You may cancel your subscription at any time via your online account or by contacting us.

5.4 Subscription pricing and frequency are clearly displayed at checkout and in your confirmation email.

 

6. Delivery

6.1 Delivery times and charges are displayed on the website during checkout.

6.2 We aim to dispatch orders promptly. You will be notified if there is any delay.

6.3 Delivery is available within the UK, and may be available internationally with an additional delivery fee.

6.4 If we are unable to deliver your order within 30 days, you may cancel and receive a full refund.

6.5 You are responsible for any import duties or customs fees incurred for international deliveries.

 

7. Risk and Title

7.1 Risk in the Goods passes to you upon delivery.

7.2 Title remains with us until full payment has been received.

 

8. Returns and Cancellations

8.1 You have the right to cancel your order within 14 days of delivery, except where:

Products are sealed and have been unsealed (e.g., opened food supplements).

Products are made to your specification or are clearly personalized.

Products are likely to expire quickly (e.g., perishable goods).

8.2 To cancel, you must inform us clearly by email or using the cancellation form available on our website.

8.3 You must return cancelled goods within 14 days. You will bear the cost of return unless the item is faulty or incorrect.

8.4 Refunds will be processed using your original payment method within 14 days of receipt of returned goods.

 

9. Product Descriptions

9.1 While we aim for accuracy, all product descriptions, images, and sizes are illustrative and may vary slightly.

9.2 You are responsible for checking the ingredients, allergens, and suitability of products before use.

 

10. Conformity

10.1 We are legally obliged to supply goods that conform to your order and our description.

10.2 If the Goods are faulty or not as described, you are entitled to a refund, repair, or replacement.

 

11. Privacy

11.1 We respect your privacy. All data is processed in accordance with our Privacy Policy, available at:

www.divinefusionnutrition.com/privacy-policy

11.2 By placing an order, you consent to us storing and processing your personal data for the purpose of fulfilling your order.

 

12. Limitation of Liability

12.1 Nothing in these Terms excludes our liability for death, personal injury caused by negligence, or fraud.

12.2 We are not liable for indirect, consequential, or business-related losses.

 

13. Governing Law

13.1 These Terms and Conditions are governed by the laws of England and Wales.

13.2 Disputes may be submitted to the courts of England and Wales, or if you live in Scotland or Northern Ireland, your local courts.

 

14. Complaints

If you have a complaint, please contact us at info@divinefusionnutrition.com. We aim to respond within 48 hours.